Bank-by-bank deceased estate guides
Updated 20 August 2026
Every institution runs its own deceased estate process, with its own release threshold and forms. Pick the bank — each guide covers the threshold, the exact documents, and the bereavement team's contact details.
| Institution | Threshold | Contact |
|---|---|---|
| Commonwealth Bank | $100,000 | 1800 686 153 |
| Westpac | $100,000 | 1300 130 240 |
| ANZ | $100,000 | 1800 237 170 |
| NAB | $100,000 | 1300 911 451 |
| Macquarie | $100,000 | Via app chat or email |
| Bendigo Bank | $100,000 | 1300 236 344 |
| BOQ | $75,000 with a will / $15,000 without | 1300 55 72 72 |
| St.George | Case-by-case | 1300 130 549 |
| Suncorp Bank | Case-by-case | 07 3135 3525 |
| ING | Case-by-case | 1800 550 003 |
| HSBC Australia | $50,000 | 1300 308 008 |
| Heritage Bank & People's Choice (People First Bank) | $20,000 | 13 11 82 |
| Computershare (share registry) | $25,000 per holding | 1300 850 505 |
| MUFG Corporate Markets (ex Link Market Services) | $15,000 per holding | 1300 554 474 |
The overview of how bank releases work — what freezing means, funeral payments, joint accounts — is in deceased estate bank accounts.
An institution holding out for probate?
Fixed-fee quotes take two minutes. One over-threshold account is usually the only reason an estate needs a grant.
Get fixed-fee probate quotes