Deceased estate bank accounts
Updated 20 August 2026 · 8 minute read
When a bank learns a customer has died, it freezes their sole accounts and opens a deceased-estate file. What happens next depends on one number: the bank's release threshold — the balance below which it will pay out without a grant of probate. Each bank sets its own. Here they all are, as at August 2026.
Release thresholds by bank
| Bank | Threshold | Bereavement line |
|---|---|---|
| Commonwealth Bank | $100,000 | 1800 686 153 |
| Westpac | $100,000 | 1300 130 240 |
| ANZ | $100,000 | 1800 237 170 |
| NAB | $100,000 | 1300 911 451 |
| Macquarie | $100,000 | via app / email |
| Bendigo Bank | $100,000 | 1300 236 344 |
| BOQ | $75,000 (with a will) / $15,000 (no will) | 1300 55 72 72 |
| St.George | Case-by-case (in practice mirrors Westpac) | 1300 130 549 |
| Suncorp Bank | Case-by-case | 07 3135 3525 |
| ING | Case-by-case | 1800 550 003 |
Full per-bank guides — documents, contacts, quirks — are in the bank-by-bank section (including HSBC at $50,000 and People First Bank at just $20,000). Notes: the big four now all sit at $100,000 for solely-held balances — and every bank reserves the right to require probate below its threshold in unusual situations. Bendigo pays balances under $15,000 directly to the personal representative's own account.
What banks want below the threshold
- Certified copy of the death certificate (BDM-issued — not the funeral director's interim certificate)
- Certified copy of the will (or proof of next of kin if there's no will)
- Certified ID for the executor(s) or next of kin
- The bank's own release/indemnity form — each bank has its own name for it
Above the threshold, the bank waits for the grant. That's the trigger that sends most families to a probate application.
Pay the funeral director's invoice directly; release money to cover probate filing costs; and let joint accounts keep operating for the surviving holder. You only need to ask the deceased estates team.
Shares are much stricter
Share registries set far lower thresholds per holding: Computershare $25,000 (Small Estate Indemnity route) and MUFG Corporate Markets (ex-Link) $15,000, though some listed companies elect higher limits. Substantial share portfolios are one of the most common reasons an otherwise-simple estate needs probate.
Over the threshold?
If any single institution is holding out for a grant, fixed-fee quotes take two minutes and the whole application runs remotely.
Get fixed-fee probate quotesHow do I notify a bank of a death?
Each big bank has an online deceased-estate notification form plus the phone lines above. One notification per bank covers all accounts there.
How long until funds are released?
Below-threshold releases typically take 1–3 weeks after the paperwork is complete. With probate, allow a similar window after the bank receives the grant.
The deceased had accounts at three banks — does each threshold apply separately?
Yes. Thresholds are per institution, not per estate — three accounts of $60,000 at three different banks can all be released without probate, while one $120,000 account cannot.
Sources
- CBA, Westpac, ANZ, NAB, Macquarie, Bendigo, BOQ, St.George, Suncorp, ING deceased estate pages (fetched 20 August 2026)
- Computershare deceased estates portal; MUFG Corporate Markets deceased estate checklist