Deceased estate bank accounts

Updated 20 August 2026 · 8 minute read

When a bank learns a customer has died, it freezes their sole accounts and opens a deceased-estate file. What happens next depends on one number: the bank's release threshold — the balance below which it will pay out without a grant of probate. Each bank sets its own. Here they all are, as at August 2026.

Release thresholds by bank

Balances released without probate, as at August 2026
BankThresholdBereavement line
Commonwealth Bank$100,0001800 686 153
Westpac$100,0001300 130 240
ANZ$100,0001800 237 170
NAB$100,0001300 911 451
Macquarie$100,000via app / email
Bendigo Bank$100,0001300 236 344
BOQ$75,000 (with a will) / $15,000 (no will)1300 55 72 72
St.GeorgeCase-by-case (in practice mirrors Westpac)1300 130 549
Suncorp BankCase-by-case07 3135 3525
INGCase-by-case1800 550 003

Full per-bank guides — documents, contacts, quirks — are in the bank-by-bank section (including HSBC at $50,000 and People First Bank at just $20,000). Notes: the big four now all sit at $100,000 for solely-held balances — and every bank reserves the right to require probate below its threshold in unusual situations. Bendigo pays balances under $15,000 directly to the personal representative's own account.

What banks want below the threshold

Above the threshold, the bank waits for the grant. That's the trigger that sends most families to a probate application.

Three things banks do even while accounts are frozen

Pay the funeral director's invoice directly; release money to cover probate filing costs; and let joint accounts keep operating for the surviving holder. You only need to ask the deceased estates team.

Shares are much stricter

Share registries set far lower thresholds per holding: Computershare $25,000 (Small Estate Indemnity route) and MUFG Corporate Markets (ex-Link) $15,000, though some listed companies elect higher limits. Substantial share portfolios are one of the most common reasons an otherwise-simple estate needs probate.

Over the threshold?

If any single institution is holding out for a grant, fixed-fee quotes take two minutes and the whole application runs remotely.

Get fixed-fee probate quotes
How do I notify a bank of a death?

Each big bank has an online deceased-estate notification form plus the phone lines above. One notification per bank covers all accounts there.

How long until funds are released?

Below-threshold releases typically take 1–3 weeks after the paperwork is complete. With probate, allow a similar window after the bank receives the grant.

The deceased had accounts at three banks — does each threshold apply separately?

Yes. Thresholds are per institution, not per estate — three accounts of $60,000 at three different banks can all be released without probate, while one $120,000 account cannot.

Sources

  • CBA, Westpac, ANZ, NAB, Macquarie, Bendigo, BOQ, St.George, Suncorp, ING deceased estate pages (fetched 20 August 2026)
  • Computershare deceased estates portal; MUFG Corporate Markets deceased estate checklist